There may be times a session needs to be unlocked or amended, the following guidance provides the steps required to unlock or amend a session.
Master admin access is required, access to learner name and session that requires unlocking or amending.
Master admin -only
1. Select Sessions tab
2. Ability to search the date range, Assessor, status, type and employer. Select filter once all fields have been completed.
3. Selected sessions will appear. An open session will display blank. A closed session will have the status box completed.
4. To unlock a session, change the drop-down field to the blank option and press save.
5. The Assessor can now amend the session as required.