Smart Assessor Security:
To improve security and free up background system processes we have implemented the following change:
Smart Integrator Data Importer:
Actual end date update
We have made a change to the Data Importer, to facilitate learners who are returning to work from a break in learning.
A switch has been added, so that if a learner is currently set with any status other than ‘Awaiting Induction or In Training’ and is then re-imported with a status of "In Training" and no "Actual End Date" is being sent, it will remove the Actual End date for the learners course and update the status back to ‘In Training’. This feature is switched off by default, if you would like this feature enabled please raise a support ticket.
Smart Integrator & API Bridge Tool
Off the job contracted hours and holiday hours data import
You can now add contracted working hours per week and yearly holiday entitlement in hours to your learner data import. If you are using the XML files with Smart Integrator you will need to include the following tags:
If you need any support with this, please raise a support ticket and one of our support agents will be happy to help.
Smart Assessor/VLE integration:
Smart VLE results for VLE activities set in Smart Assessor are now visible in:
o Smart VLE Initial Assessment results are now visible in the learners Profile page
VLE Widget on Learner Dashboard
The number of VLE Activities displays in the top right-hand corner of the learner dashboard widget.
We have now included:
VLE Widget on Learner Dashboard displaying 1 activity due this week example.
VLE Widget on Learner Dashboard displaying 1 overdue example.
Course Planner Update:
Planning notes and Feedback added to step 3:
You can now pre-set planning notes and feedback into course planner templates, so when you apply the template to learners the planning and feedback will be visible in the learning and assessment plan sessions.
Session Type will pull through from step 2 and will now be visible in step 3.
New look Admin and Reports Menus
We have released a refreshed look for Master Admin Menus and also a refreshed look for the Reports Menu for all user role types that have access to reports.
A new Support Portal is coming!
We are very pleased to announce that a fresh, intuitive support portal is coming to Smart Assessor.
This will bring a brand-new Support portal with access to well-known current features, such as our support ticketing system and user guides. As well as bringing new features such as release notes, community forums and submit and Idea.
This will replace the current “Support” tab in your Smart Assessor account.
From Saturday 22.09.2018, the “Support” tab will take you to our new Customer Portal, and automatically sign you in.
Learners will also be directed to the new support portal.
Have a look at our introductory video for tips on how to use this.
If you cannot access Smart Assessor, you will still be able to submit a support ticket, go to www.smartassessor.com and click the support portal link.
As this is a brand-new support portal, we have been working to ensure the last six months of your support ticket history is brought across. If any earlier ticket history is required, this can be requested by raising a ticket in the new portal and one of our support agents can work to provide this.
Over the weekend we will run the process to import your ticket history, all open and closed tickets for the past six months will be visible Monday morning.
Thank you for your patience whilst we implement this new functionality.